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Dispute Resolution and Appeals

Most tax enquiry issues are settled by negotiation and agreement and this is always IDR’s main aim for its clients.  But when a taxpayer and HMRC cannot agree on an issue there are various appeals processes available to resolve matters: including the Tax Tribunal, Internal Review and Alternative Dispute Resolution.

Our experts will always aim to settle by negotiation and agreement

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Should negotiations be unsuccessful we can continue to support you through the various stages

Statutory / Internal Review

The Statutory, or Internal Review is an HMRC-led mechanism whereby another Tax Inspector, not previously involved with the case, can consider matters. A Statutory Review can be a very useful method of resolving a dispute, particularly where it seems that the tax investigator is misinterpreting the key facts, or applying the tax law incorrectly.

Tax Tribunal

If a case does proceed to a Tribunal hearing we will consider whether appropriate Counsel should be instructed and, if so work closely with them to achieve the best outcome possible.

Alternative Dispute Resolution

Where the relationship with the investigating HMRC officer has broken down, then the ADR route can be useful to move things forward.  This is usually adopted prior to the Statutory Review or appeal to the Tax Tribunal.  A so-called independent HMRC employee “facilitator” is used to try and restore the communication process and accelerate the settlement of the case.  The HMRC facilitator cannot decide the outcome of any dispute.  They can simply advise both sides on the best way to break the log-jam and progress matters and can be a useful route if you feel the compliance officer is not listening to you or is misunderstanding you.

The  Adjudicator and Ombudsman

The Adjudicator and The Ombudsman are two different offices (independent of HMRC), and are there to help taxpayers who are unhappy with how the taxman is treating them.  They can investigate complaints, and award compensation.  They are pretty much a last resort, and are really only appropriate where HMRC are acting unreasonably.  It is important to note that these are not the best forums for resolving disputes about key facts.

Contact us for help with tax dispute resolution and appeals

If you want to know more about tax dispute resolution and appeals, please contact us today to arrange a consultation – email us on or call us on 0207 8465 600

About Us

Integrated Dispute Resolution (IDR) brings together an unparalleled range of professional legal support services.

Embracing the concept of ‘client centric’ legal practice we enable clients to maximise their legal budget, and support lawyers by minimising the time and costs spent on searching for the most appropriate ancillary services that may be required in the pursuit of the desired outcome in a legal matter.

All of the professional members are vetted and assessed on their abilities to perform services under each distinct area of law in which they wish to support. IDR provides a seamless extension of your legal team enabling lawyers to make the most effective and efficient use of their time and expertise.

IDR has won awards in the legal sector for its innovative approach and we are ISO 9001 and 27001 certified, ensuring that our internal systems are capable of delivering the service levels that the industry demands.

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